All pieces are designed and handmade in our Melbourne studio, shipped within 1–2 business days. Australian orders arrive in 3–5 business days. Rest of world: 7–10 business days. Need something sooner? Email contact@bylucia.co and we'll do our best.
Every piece comes with a 1-year warranty against faults. We don't offer exchanges for change of mind due to hygiene, but we stand behind every piece we make. If something isn't right, email us — a member of the team will sort it out personally.
Remove before swimming, showering, or applying perfume. Store in your By Lucia pouch when not wearing. Clean gently with a soft cloth. With proper care, your pieces will maintain their finish for years.
Will the gold vermeil tarnish?
With everyday care, no — vermeil holds its colour for years. Just keep it dry: off before swimming, showering, or working out, and away from perfume. If anything ever wears, the 1-year warranty has you covered.
I have sensitive ears — are these safe?
The posts are 925 sterling silver, hypoallergenic and tested by sensitive-eared founders. If your ears are extremely reactive, the 9k Solid variant is the safest option.
Do I need multiple piercings to wear these?
One — that's the whole idea. The chains sit naturally below your existing piercing to create the illusion of a stacked ear. If you do have more piercings, even better — they layer in with whatever you've got.
Can I wear them every day?
Designed for it. Lightweight chains that sit flat, no pulling on the lobe. Just remember the care basics — off before water, sweat, or sleep — and they'll last for years.
Hand-picked styles that layer effortlessly with your new earrings.
