Frequently Asked Questions
Details & Materials
By Lucia earrings are crafted with high-quality metals, primarily 925 sterling silver finished with 18k gold vermeil (gold plating). Sterling silver is nickel-free, so the gold-plated pieces are hypoallergenic and perfect for sensitive ears.
Some designs are available in solid gold or in 18k gold plated stainless steel; the latter offers extra durability and even water/sweat resistance for worry-free wear. We also do custom 18k or 24k gold and lab grown diamond options.
All materials are chosen to be gentle on skin yet long-lasting and lightweight for comfortable all day (and night) wear.
Almost all By Lucia earrings are sold as pairs, meaning you’ll receive a complete set for both ears. You won’t have to purchase a second earring – we’ve got you covered with a beautiful pair in every order! If it is sold as a singular (rare) it will be noted on the product page.
It depends on the material of your pieces. For our special 18k gold plated stainless steel pieces, yes – they are water, sweat, and tarnish-resistant, so you can wear them in the shower, at the gym, or even in the ocean without worry. These pieces are designed for the modern woman on the go and won’t lose their shine easily.
However, for our 18k gold vermeil on sterling silver styles, we recommend removing them before heavy water exposure to preserve the thick gold plating. Sterling silver can naturally tarnish over time, so avoiding long swims or showers will keep those earrings gleaming longer. (Don’t worry – occasional splashes or wearing them on a humid day is fine; just be sure to dry and clean them afterward.
And of course, solid gold pieces are okay in water since gold itself doesn’t tarnish, but we still suggest treating any precious jewelry with care.
Store your jewelry in a dry place, ideally in your included By Lucia pouch or box. Avoid contact with lotions, perfumes, and hairspray. To clean, gently wipe gold vermeil with a soft polishing cloth. Stainless steel pieces can be rinsed and patted dry, while solid gold can be cleaned with warm soapy water and a light brush. Proper care will keep your jewelry shining for years.
Sizing and Fit
Yes – comfort is a key part of By Lucia’s designs. The earrings are generally lightweight and designed for extended wear, so you can enjoy them from morning into night without irritation.
Many styles also come with two types of earring backs (a classic metal butterfly back and a soft plastic backing) for extra support. This means even our bold, statement pieces sit securely and won’t drag down your earlobes. Customers often report that they “hardly noticed” they were wearing the earrings because they’re so comfy and light
Illusion Earrings are a signature By Lucia design that give the look of an elaborate, layered ear stack with just a single piercing.
Each illusion earring uses delicate chains or multiple motifs in one piece to mimic the appearance of multiple earrings. The result is a trendy stacked-ear look – without any extra piercings or effort! Just put it on like a normal earring, and it instantly creates a multi-piercing illusion.
This makes it perfect for those who want a full ear stack vibe but only have (or only want) one lobe piercing
Shipping & Delivery
Orders usually dispatch within 1–2 business days. Estimated delivery:
Australia / New Zealand: 7–10 business days
USA / Canada: 7–12 business days
UK / Europe: 7–10 business days
Asia & other regions: 7–14 business days
All shipments include tracking and insurance.
We offer complimentary shipping for orders over $199
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes. Orders over $199 qualify for free shipping. For smaller orders, shipping is calculated at checkout. We also run free shipping promotions from time to time.
Yes, we ship our jewellery all over the globe.
We’ll ship your entire order together once the pre-order item is ready. If you’d like your in-stock pieces sooner, you can order them separately.
You’ll receive an email with tracking details as soon as your order leaves our studio. You can also use our website’s tracking feature for updates.
Warranty
All our designs are subject to strict quality control and testing. We're constantly improving our designs and ensuring they reach the gold standard we set for ourselves.
Our 1 year warranty provides a guarantee against any defects or issues with your pieces.
The guarantee covers any manufacturing, design, or material defect. Please notify us immediately if you notice any of the above by email contact@bylucia.co and our amazing team will assist with a replacement/repair.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer refunds for pieces with any design or manufacturing defects. Please email us at contact@bylucia.co with your order number and a photo so we can resolve it for you.
We do not offer exchanges for change of mind.
For hygiene reasons, we cannot accept returns or exchanges on earrings. Please choose thoughtfully — and reach out if you’d like help deciding or if you're needing assistance with styling (we offer free styling via dm or in studio)
If your order arrives faulty or incorrect, we’ll fix it right away. Email contact@bylucia.co with your order number and a photo of the issue. We’ll arrange a replacement or refund and cover return shipping if necessary.
Gifting & Packaging
Yes! Every By Lucia piece arrives in our signature box or pouch — elegant, minimal, and gift-ready. You can upgrade your packaging to our luxury gift wrapping for $3.99.
Our packaging is 100% plastic-free and made from recycled materials. No pricing information is included in the package.
Yes. Digital gift cards are available in various amounts and are delivered instantly by email. You can buy them here
You can add a personal message, and they’re valid for 24 months.
Brand Ethos & Sustainability
By Lucia — meaning “glowing with light” — was founded in Melbourne to celebrate individuality through timeless, versatile jewelry. Our pieces are designed to elevate your everyday look, empowering you to express your unique style. Each design is made to be “lived in, not stored away.”
We’re committed to conscious creation. Our packaging is fully plastic-free and made from recycled paper. We also offset our environmental impact by funding the removal of ocean-bound plastic — the equivalent of 500 plastic bottles each month. Most of our designs are produced in small, intentional batches to reduce waste and ensure quality.
Contact & Support
You can email us anytime at contact@bylucia.co or use the contact form on our website. Our team responds within 1–2 business days. You can also reach out via Instagram DM for quick questions.
Yes! Our By Lucia studio is located in St Kilda, Melbourne. You can visit by appointment to try on pieces, get styling advice, and shop in person. Message us on Instagram or email to confirm opening hours before stopping by — we’d love to meet you.