Contact
Send us a note.
We're a small Melbourne studio. Every message comes to a real person on our team — usually replied to within one to two business days.
Quick answers
Answers, before you write.
The fastest answers to our most-asked questions. If yours isn't here, the form is right there.
Within Australia, most orders arrive in 2–5 business days. International typically takes 7–14 business days. Full details on our Shipping page.
Yes — within 14 days of delivery, unworn and in original packaging. See our full Return policy for the steps.
Our Size Guide walks you through measuring at home. If you're between sizes, sizing up tends to be the comfier choice.
It depends on the material — gold vermeil, sterling silver, and solid gold each have their own care. The full guide is on our Jewellery Care page.
By appointment only. Send us a message via the form and we'll find a time. More on our Studio page.
For special pieces — engagement rings, anniversary commissions, full sets — yes. Drop us a note via the form with what you're imagining and we'll go from there.
Other ways
Email
Instagram
Or reach us directly.
Some things are better answered the old-fashioned way.
contact@bylucia.co
1–2 business days
Press / Collab
contact@bylucia.co
Subject: Press enquiry
@by_lucia_jewellery
Daily new pieces & styling